1. INTRODUCTION

These Terms of Use (“Terms”) govern your access to and use of the Livinn Health website (www.livinnhealth.com) and the purchase of products available on our platform. By accessing our website or placing an order, you agree to these Terms in full.

Livinn Health Ltd is a company registered in England and Wales. Our platform connects customers with clinical-grade health product suppliers, including Synedica and Alluvi.

2. ELIGIBILITY

By using our platform, you confirm that:

— You are at least 18 years of age
— You are legally capable of entering into binding contracts
— You are accessing our platform from a jurisdiction where it is lawful to do so
— The information you provide to us is accurate and up to date

3. NATURE OF PRODUCTS

Livinn Health operates as a curated marketplace, connecting customers with third-party clinical-grade health product suppliers. We do not manufacture any products sold on our platform.

All products are supplied by verified partners (including Synedica and Alluvi) and are intended for research and wellness purposes only, unless otherwise specified. Nothing on this platform constitutes medical advice.

4. ORDERS & PAYMENTS

— All orders are subject to acceptance and availability
— Prices are displayed in GBP and are inclusive of applicable taxes unless stated otherwise
— We reserve the right to cancel any order at our discretion, with a full refund issued
— Payment is required in full at the time of ordering
— We accept payment via the methods displayed at checkout

5. SHIPPING & DELIVERY

— Estimated delivery times are provided at checkout and are not guaranteed
— Risk of loss passes to you upon delivery to the specified address
— We are not liable for delays caused by third-party couriers or customs authorities
— All products are shipped in temperature-controlled, discreet packaging

6. RETURNS & REFUNDS

Due to the nature of our products, we are unable to accept returns once an order has been dispatched, except in the following circumstances:

— The product is damaged upon arrival
— You received an incorrect item
— The product is defective or does not match its description

To request a return or refund under these circumstances, please contact us within 48 hours of delivery at legal@livinn.deluccasweb.com.br.

7. INTELLECTUAL PROPERTY

All content on the Livinn Health website — including text, images, logos, and design — is the intellectual property of Livinn Health Ltd or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

8. DISCLAIMER OF WARRANTIES

Our platform and products are provided on an “as is” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Livinn Health Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform or products. Our total liability to you shall not exceed the amount paid for the relevant order.

10. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Continued use of our platform following any changes constitutes your acceptance of the revised Terms.

12. CONTACT US

For questions regarding these Terms, please contact us at: info@livinn.deluccasweb.com.br