1. INTRODUCTION

Livinn Health Ltd (“Livinn Health”, “we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (www.livinnhealth.com) or purchase products through our platform.

We act as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA WE COLLECT

2.1 Information You Provide

— Full name, email address, billing and delivery address
— Payment information (processed securely via third-party payment providers)
— Account credentials if you register on our platform
— Communications you send us, including support queries

2.2 Information Collected Automatically

— IP address, browser type, device information
— Pages visited, time spent on site, referring URLs
— Cookies and similar tracking technologies

2.3 Information from Third Parties

— Suppliers such as Synedica and Alluvi may share order fulfilment data with us
— Analytics and advertising partners may share aggregated audience data

3. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal grounds:

— Contract: to fulfil your orders and manage your account
— Legitimate Interests: to improve our services, prevent fraud, and communicate with you
— Legal Obligation: to comply with applicable laws and regulations
— Consent: for marketing communications, where you have opted in

4. HOW WE USE YOUR DATA

— To process and fulfil your orders
— To manage your account and provide customer support
— To send order confirmations, shipping updates, and service notifications
— To send marketing communications (where you have consented)
— To improve our website, products, and services
— To comply with legal and regulatory obligations
— To detect and prevent fraud or misuse

5. SHARING YOUR DATA

We do not sell your personal data. We may share it with:

— Supplier partners (Synedica, Alluvi) for order fulfilment purposes
— Logistics and delivery providers
— Payment processors and financial institutions
— IT service providers and cloud hosting platforms
— Legal and regulatory authorities where required by law

6. INTERNATIONAL TRANSFERS

If your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner’s Office (ICO).

7. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in compliance with UK tax and financial regulations.

8. YOUR RIGHTS

Under UK GDPR, you have the following rights:

— Right to access your personal data
— Right to rectification of inaccurate data
— Right to erasure (“right to be forgotten”)
— Right to restriction of processing
— Right to data portability
— Right to object to processing
— Right to withdraw consent at any time

To exercise any of these rights, please contact us at: legal@livinn.deluccasweb.com.br

9. COOKIES

We use cookies to enhance your browsing experience. You can manage your cookie preferences through our Cookie Settings tool on the website. For full details, please refer to our Cookie Policy.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice on our website. The effective date at the top of this document will reflect the latest revision.

11. CONTACT & COMPLAINTS

For questions about this policy or to exercise your rights, contact us at: legal@livinn.deluccasweb.com.br

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Livinn Health Ltd | www.livinnhealth.com | legal@livinn.deluccasweb.com.br